Privacy policy
Pharmonis USA LLC, doing business as Royal Therapy (“Royal Therapy,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, communicate with us, or participate in promotional offers, including Good Morning America promotions.
1. INFORMATION WE COLLECT
When you interact with Royal Therapy, we may collect information that you voluntarily provide to us, including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Customer service communications
- Return or refund information
- Marketing preferences
When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and information collected through cookies and similar technologies.
Payment information is processed securely through Shopify and/or authorized payment service providers. Royal Therapy does not use payment information for purposes unrelated to completing and administering your transaction.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders
- Process payments
- Provide order confirmations and shipping updates
- Provide tracking information
- Process returns, refunds, and exchanges
- Respond to customer service inquiries
- Prevent fraud and protect the security of our website and transactions
- Maintain business and transaction records
- Improve our website, products, services, and customer experience
- Conduct analytics and understand how customers interact with our website
- Comply with applicable legal and regulatory requirements
- Send promotional communications where permitted and in accordance with your marketing preferences
3. GOOD MORNING AMERICA PROMOTIONAL ORDERS
Personal information collected in connection with a Good Morning America promotional purchase will be used as necessary to process and fulfill the order, communicate order and shipping information, provide customer service, administer returns or refunds, prevent fraud, and administer the promotion.
Purchasing through a Good Morning America promotion does not automatically subscribe a customer to Royal Therapy promotional emails or marketing communications.
Customers will receive transactional communications necessary to complete and service their purchase, such as order confirmations, shipping notifications, tracking information, and customer service communications.
A customer will receive Royal Therapy promotional email marketing only if the customer separately chooses to subscribe or otherwise provides the appropriate marketing consent.
This distinction between transactional/order communications and promotional marketing is especially appropriate for the GMA program. Shopify also provides checkout controls for collecting marketing preferences separately from purchases.
4. HOW WE SHARE INFORMATION
We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services, including:
- Shopify, which hosts our e-commerce store
- Payment processors
- Shipping carriers and fulfillment providers
- Warehousing and logistics providers
- Fraud prevention and security providers
- Customer service providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing service providers, where permitted
- Professional advisors such as attorneys, accountants, and consultants
- Promotional partners when reasonably necessary to administer a specific promotion
These providers may access personal information only as necessary for the services they provide to us and subject to applicable contractual and legal requirements.
We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Royal Therapy, our customers, or others.
If Royal Therapy or Pharmonis USA LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
5. SHOPIFY AND PAYMENT PROCESSING
Our online store is hosted through Shopify, which provides the e-commerce technology used to operate our store and process transactions.
Payment information is handled through Shopify and/or authorized payment processors using industry-standard security protections. Shopify states that its checkout is PCI compliant.
For additional information about Shopify's privacy practices, customers may review Shopify's applicable privacy policies.
6. COOKIES AND SIMILAR TECHNOLOGIES
Royal Therapy and our service providers may use cookies, pixels, and similar technologies to operate and improve our website, remember customer preferences, measure website performance, understand how visitors use our website, prevent fraud, and, where permitted, provide relevant advertising.
Visitors may be able to manage certain privacy and cookie preferences through our website's privacy controls or through their browser settings.
Disabling certain cookies may affect the functionality or performance of portions of our website.
Where required by applicable law, Royal Therapy provides mechanisms allowing consumers to opt out of certain uses of personal information for targeted advertising, sale, or sharing.
Shopify currently provides merchants with controls for cookie banners and opt-outs relating to sale or sharing of personal information.
7. SALE, SHARING AND TARGETED ADVERTISING
Royal Therapy does not sell personal information to third parties for money.
However, certain advertising, analytics, or website technologies may involve disclosures of information that can be considered a “sale,” “sharing,” or use for “targeted advertising” under certain U.S. state privacy laws.
Where applicable, consumers may opt out of these activities through the privacy choices available on our website or by contacting us.
We will honor applicable legally recognized privacy preference signals where required by law.
California and Colorado, among other jurisdictions, provide qualifying consumers with rights relating to sale/sharing or targeted advertising, including applicable opt-out rights.
8. EMAIL AND MARKETING COMMUNICATIONS
Customers may choose to subscribe to Royal Therapy promotional communications.
If you have subscribed to marketing emails, you may unsubscribe at any time by using the Unsubscribe link included in our promotional emails or by contacting us.
Unsubscribing from promotional marketing will not prevent us from sending necessary transactional communications related to an existing order, shipment, return, refund, customer service request, or other business transaction.
9. YOUR PRIVACY RIGHTS
Depending on where you live and whether applicable privacy laws apply to Royal Therapy and your information, you may have rights to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of certain targeted advertising
- Opt out of the sale or sharing of personal information where applicable
- Withdraw certain previously provided consent
- Appeal certain decisions regarding privacy requests where applicable
We will not discriminate against you for exercising privacy rights provided by applicable law.
To submit a privacy request, please contact:
Privacy Compliance Officer
Pharmonis USA LLC d/b/a Royal Therapy
Email: customer_service@royal-therapy.com
We may need to verify your identity before completing certain requests.
Shopify also provides merchants tools for processing customer access and deletion requests.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and accounting records, providing customer service, preventing fraud, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
12. CHILDREN'S PRIVACY
Our website and products are intended for a general audience and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
13. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties. Once you leave the Royal Therapy website, the privacy practices of those third parties apply.
Royal Therapy is not responsible for the privacy practices, security, or content of third-party websites, and we encourage customers to review their privacy policies.
14. INTERNATIONAL DATA PROCESSING
Our service providers may process or store information in the United States or other countries. As a result, information may be subject to the laws of the jurisdiction in which it is processed or stored.
Where required, we take reasonable steps to use service providers and safeguards consistent with applicable privacy requirements.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this policy. Material changes may also be communicated through our website or other appropriate means.
16. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have questions regarding how your personal information is handled, please contact:
Pharmonis USA LLC d/b/a Royal Therapy
Privacy Compliance Officer
Email: customer_service@royal-therapy.com